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Kitchen Appliances By Type
Kitchen Appliances By Brand
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Information Desk > Store Policies
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WE DO NOT ISSUE REFUNDS, ONLY STORE CREDITS.
All exchanges/returns must be pre-approved by our Returns Service Representative.
You can request a return authorization via our online form within the first 30 days from the date of purchase. Authorized returns are for a store credit, which are valid for one year.
UNOPENED merchandise that can be returned to the
manufacturer may be exchanged for a store credit less all shipping
costs for any other product we sell without a restocking fee.
OPENED merchandise may be returned for a store credit less a 15% restocking fee if merchandise is returned double boxed in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories). You will be charged extra for any missing or damaged items upon return.
Manufacturers allow NO exchanges on software unless
defective at the time of purchase and only for the same exact product.
We will replace any unit under warranty that the manufacturer determines
to be defective in material and workmanship that cannot be repaired
within 30 days of purchase. We have to SEE the unit first to determine
if the problem you are having is covered by warranty.
We will reimburse you for ground shipping expense in the continental
U.S. for authorized returns on warranty
repairs in the first 30 days from the date of purchase. We will
not accept COD returns. |
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Because of our automated order processing system, orders are electronically
approved and transmitted when you submit the order. As a result,
unless you have a delayed pay method (check, money order, etc.)
changes cannot be made to your order once it is complete. If you
want to add to your order, simply place a new one. Call us at 1-866-255-2726
immediately for help if your order contains an error.
If you decide to cancel your order and it has already shipped, you will be responsible for returning it at your own expense. In addition, you will be charged for our shipping the product to you and issued a store credit for the difference. If the package has been opened, a 15% restocking fee will apply.
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If you refuse a shipment that was not cancelled according to the
Cancellation Policy, you will be charged for shipping of the product
both ways. A store credit will be issued for the difference.
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If you find an identical item that is in stock with a lower price,
we’ll do our best to match the price. Price matches are valid
only BEFORE you place your order. When comparing prices, availability,
shipping and taxes will be included in our price match decision.
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Agreement for Freight Line Deliveries
In order for your machine/cabinet order to go as smoothly as possible please read the following machine/cabinet order specifications and conditions:
1. Sewing furniture and industrial sewing machines ships via truck line, and not UPS or FED-EX. Because of this, someone needs to be at home to receive and sign for the product when delivery takes place
2. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
3. The delivery driver is not responsible for bringing the product inside your home, up or down any stairs, or into any particular room. Their responsibility is to deliver the product to the delivery address and unload it from their trailer. The driver's responsibility does vary slightly from state to state, but this is a good guideline to remember. Most of the time the driver will help you get it through the first door, or into a garage, but it is always better to have someone with you to help unload your delivery.
4. Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged.
5. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes!
6. Please contact Allbrands.com directly with any questions or if you need assistance.
7. Inserts for sewing cabinets are usually shipped out via UPS or Fed-Ex, and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to a few additional weeks to provide for the time it takes to create your insert.
8. Replacement of damaged product will occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 4 to 6 weeks.
Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.
9. Residential delivery, 2 man delivery, special lift gate trucks or remote delivery may require an additional charge to any freight quotations given at the time of order. AllBrands, its suppliers and freight carriers may not know that your address is residential rather than commercial until the time of delivery, in which case additional charges may apply.
10. By ordering the R09, R12, R30, R50, R53, R55, R04, or R90, you additionally agree to the Regal Freight Delivery Agreement (Please Sign, Date and Return).
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